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Three Notable Global Thought Leaders–And Why They Matter

May 10, 2015
global-leadership We’re adrift as a society, seeking leadership for the way ahead.

We strive for meaning in our nano-second lifetimes on Planet Earth.

And we hope for some measure of contribution to our community, and society at large, during that nano-second burst.

Life is too short; indeed, it’s brutally short for some.

In this leadership post, I share my encounters with three amazing leaders, two American and one Canadian, who have left indelible marks for the betterment of the world.

Senge 1 Global Thought Peter Senge–Mr. Learning Organization

It would turn out to be an incredibly beautiful September week in Chicago. I was in the Windy City in mid-September 2000 for a conference on the relationship between knowledge management and organizational learning, two seemingly related but still, in 2015, disparate areas. It turned out to be one of the best work conferences I ever attended, with an eclectic roster of speakers and workshops. But the name that drew me to the big event was MIT Sloan School of Management senior lecturer Peter Senge, author of the widely acclaimed The Fifth Discipline: The Art & Practice of The Learning Organization.

I’d been a student of leadership for many years and a big proponent of Senge’s book since its publication in 1990, using it in my project-based work on organizational learning and leadership development, and during my Masters degree in the same field at Royal Roads University.

Author of what’s seen as the 20th Century’s seminal book on management and leadership, Peter Senge is a riveting speaker yet a humble man. I had the spontaneous experience of meeting Peter (yes, I have his permission to use his first name), owing to a chance encounter, thanks to the Chicago Marriott Hotel. The evening before he was to speak on day two of the conference as the keynote, I received a phone call in my hotel room. It was Peter Senge who had been inadvertently routed to my room.

Peter apologized profusely after he realized that he had the wrong room, thinking he had one of the conference organizers. A few minutes later he called back, asking me if I would brief him on the day’s proceedings so that he could incorporate his next morning’s presentation into the appropriate context. In addition, the airline had lost his luggage, along with his speaking notes. We chatted for a while, and at the end of our conversation he thanked me again.

Senge 2 Peter’s presentation the next morning was nothing short of astonishing. No notes. He walked among us. Naturally. It was an amazing experience to be in the presence of someone so humble, so willing to concede that he was still trying to figure it out when it comes to learning in organizations. Yet he was so insightful. His subsequent workshop was excellent, and it was at the end of that session where I shyly introduced myself.

At that moment, some of the conference organizers were trying to pull Peter away from the throng of fans. I had held back and simply said: “Hi Peter, I’m Jim Taggart.” Peter stopped in his tracks, came over to shake my hand, and turned to the organizers saying, “This fellow saved your necks.” We then talked briefly, with one of the points I raised was how much I liked his concept of nested teams (an earlier idea he had raised years previously on the inter-relationship among teams, and not just within teams as is conventionally espoused). The humorous part of this is that he’d forgotten introducing that concept.

Peter Senge’s work on the concept and practice of the Learning Organization is not just as relevant as when he introduced it in The Fifth Discipline 25 years ago; it’s even more relevant in today’s economic and organizational turbulence.

For more on his work, check out these links. But first, watch this five minute video where Peter talks about systems thinking.

The Five Learning Disciplines: How They Help us Become Better Leaders

Systems Thinking: Can You See the Big Picture?

Personal Mastery: The Never-Ending Quest for Self-Discovery

Mental Models: How Do You Perceive the World?

Shared Vision: Do Others See What You See?

Team Learning: Looking Beyond Yourself

Dallaire Soldier Lieutenant-General Roméo Dallaire–The Canadian Conscience of Global Leadership

It is every commander’s nightmare: to be in the middle of combat or thrust into the middle of keeping the peace among warring factions, only to discover that top decision-makers don’t have your back.

Lt.-Gen. Roméo Dallaire was commanding UN peace keeping troops in Rwanda, frantically trying to get the attention of his commanders and United Nations bureaucrats in New York City. A genocidal massacre was imminent, and the general had nowhere near the troop strength to prevent it.

What has proved to be the world’s shame, the 1994 genocide of Tutsis by Hutus is a portrayal of abject leadership from the UN, the US and Western governments in general. Lt.-Gen. Dallaire was asked at the end of 1993 to lead a peace-keeping mission to the tiny, yet populous, African country, with the aim of negotiating an end to the civil war between the government and the rebel Rwandan Patriotic Front (RPF). The request for the peace-keepers was initiated by the president of Uganda to prevent the flow of weapons into Rwanda and the RPF’s hands.

Lt.-Gen. Dallaire assumed command of two missions, one being the UN Observer Mission in Uganda and Rwanda and the UN Assistance Mission for Rwanda. It was indeed a very small mission, in which the general was supported by only one Canadian officer, Major Brent Beardsley and 81 unarmed military observers. When the General asked for 5,000 UN troops he was given only 2,600, later decreased to 500.

As the violence escalated in the midst of Lt.-Gen. Dallaire’s pleas to UN headquarters, it took only 100 days between April and May, 1994, for some 800,000 men, women and children to be brutally murdered. Being hacked to death by machete was a favored method, with the victims being Tutsis and moderate Hutus.

This sad episode in modern human history had profound effects on Lt.-Gen. Dallaire. Born in the Netherlands in 1946, but growing up in Montreal’s east end, he was tough as nails, smart and articulate. However, the horrors of what he witnessed and his inability to stop the genocide later manifested itself as extreme PTSD. His book Shake Hands with the Devil: The Failure of Humanity in Rwanda is a riveting and painful read on the atrocities perpetrated in Rwanda.

Dallaire Hands The general struggled with PTSD for years, sometimes in the public light as his fight with the condition found its way into the media. He began to speak up for veterans and became a spokesperson for PTSD. He was awarded the Order of Canada in 2002 and appointed to Canada’s Senate in 2005 where he served with distinction. In June 2014, he retired from the Senate so that he could focus his efforts on international humanitarian work and crimes against humanity, including working with the UN on the prevention of genocide.

I had the privilege of seeing Lt.-Gen. Dallaire speak at a leadership conference in 2001 in British Columbia. I’ve seen many big-name speakers; however, the general has been the most powerful and articulate speaker. With no notes and a slide show supporting his talk, he took the audience of 1,000 managers through an emotional journey of leadership and his experiences in Rwanda. The tears flowed among many of the attendees.

He told several stories, including the one of the young Canadian corporal who, with his small platoon, came across a field of badly injured and murdered people. Without calling in to his superiors for approval, the corporal led his men into a high-risk situation to assist the men, women and children. To Lt.-Gen. Dallaire, the young corporal exemplified strong leadership by self-initiating and doing the right thing without seeking approval.

Lt.-Gen. Roméo Dallaire has given so much to Canada and the world during his career as a soldier, a Senator and now global civilian leader for the betterment of people around the world, all the while fighting with the demon of PTSD. To get a sense of his commitment to eradicating the slaughter of civilians and the use of child soldiers take a moment to watch this powerful, short video of the General talking on How Can Humanity Abandon Humanity?

Covey 1 Dr. Stephen R. Covey–Distinguishing the Important from the Urgent

He was out for a bike ride. Nothing more than that.

A human being known worldwide for his decades of commitment to spreading the message of personal learning and self-improvement met his end that fateful day. Stephen Covey died in July 2012 at age 79 from complications of his cycling accident in April in Provo, Utah.

While the author of several books, his best-known was The 7 Habits of Highly Effective People, which sold 20 million copies in 38 languages. What was especially noteworthy of his many articles and numerous books, one of my favorites being Principle Centered Leadership, was their timelessness. Compared to most writers in the leadership-management-business space, whose books have limited shelf lives, Covey’s writings will be relevant for years to come.

Covey’s influence was pervasive, from lay people to human resources consultants to academics to practical business people–and around the world. Of course it helped immensely that he was hugely charismatic: confident, articulate and friendly. However, his core messages, while ostensibly commonsense–and to some superficial–held much deeper meaning. He was a practicing Mormon who, while not preaching religion, clearly held his faith’s values close to his chest.

Underlying his public speaking and writing was one common theme: personal leadership. That’s where it starts and ends. Everything else in the middle is the process you’re engaged in to discover who you are, what motivates you and how you’re going to achieve your best.

stehpen My encounter, perhaps experience is a better word, was in the late nineties when I saw him speak at the Royal York Hotel in Toronto. It was in a huge ballroom, packed full with some 1,000 people from all disciplines: big shot business people, HR consultants, leadership consultants, public servants and entrepreneurs.

With the exception of Lt.-Gen. Roméo Dallaire, Stephen Covey is the most commanding speaker I’ve seen in action. It wasn’t just how his presence filled the room combined with his strong but somewhat raspy voice, but his ability to walk out into the audience and spontaneously engage in role-playing with audience members was striking to watch.

Skeptics would call his presentation showmanship. Perhaps. However, Covey had a solid foundation from which to draw his content and comments during his seminars and keynote speaking.

If you’re not familiar with his work, or need a refresher, check out the above links, plus those below. Stephen Covey’s ability to cut through the chatter and articulate clear, concise and meaningful messages for personal growth was unique. He is, and will continue to be, missed in a chaotic world of unpredictable change. Before checking out the below links take a moment to watch Covey speaking at Brigham Young University. Note: This is a powerful and deep talk to university students and faculty. Take the time to watch it.

Begin with the End in Mind

Building a High-Trust Workplace: Today’s Sttrategic Competitive Asset

Should Work-Life Integration Replace Work-Life Balance?

What’s Your Leadership Truthiness Quotient?

Dr. Peter Senge , Lt.-Gen. Roméo Dallaire and Dr. Stephen Covey have given much to the world and in very different contexts. Dr. Covey is in another life now. But his teachings will go on for years; I’m confident of that. Peter Senge’s work on organizational learning has yet to be surpassed. His book The Fifth Discipline remains the undisputed champ of leadership-management books. And Lt.-Gen. Dallaire has recently embarked on a project in which to make the world a better place. The General is a force with which to be reckoned.

Now is the time to take up the cause of the advancement of human rights for all and the moment is yours to grasp.

– Lt.-Gen. Roméo Dallaire

Book CoverClick here to download my complimentary e-book Discover Your Inner Leader: Reflections to Inspire and Motivate.

Visit my e-Books, Resources and Services pages.

Jim Grand Manan FBTake a moment to meet Jim.

Technology: Friend or Foe?

May 3, 2015
Pyramid Technology is everywhere in our lives.

It’s been that way for hundreds–make thousands–of years.

Indeed, some of the biggest technological inventions of the past were earthshaking, changing society, the nature of work and improving the lives of people.

Take a moment to think about what some of these inventions were? Okay, go back at least a few decades. And, no, former Vice President Al Gore did NOT invent the Internet,

We tend to think in the present, or at least the recent present. However, take a look at the randomly produced list of technological inventions dating back 5,000 years. In short, technology is not a modern phenomenon.

Radios Steam turbine–1884

Cement–1st-millennium BC



Sanitation systems–mid 1800s



Electricity–late 1800s

The Pill–1960


The lever–3rd millennium BC (thanks to the Egyptians)

There are many, many more examples of technology inventions over the past several thousand years. Unfortunately, people tend to think of technology breakthroughs in a post-1750 Industrial Revolution context. The Egyptians, it should be noted, were smart cookies. So, too, were the Arabs who invented algebra and advanced trigonometry, the Greeks who invented the much-replicated symmetrical column architecture (America loves it) or the Persians who figured out how to store ice in the middle of the desert.

Hydro Of course, some much more recent inventions, such as nuclear fission (1939) and oil drilling (1859) elicit emotive responses from some people. Nuclear fusion (don’t confuse it with the fission variety) offers huge potential in the future.

The point is, technology marches on, and for the most part it has benefitted human kind.

While technology often underlies today’s conversations and media reporting, one can argue that much of this chatter is oriented towards consumer technologies (read that as electronics) and social media.

How many people want to engage in a discussion on some of the recent breakthroughs in nuclear fusion technology and the promise it holds for clean and safe energy production?

How about sustainable technologies used in developing countries aimed at improving the lives of the world’s most impoverished?

No, we’d prefer to either show off our most recent smart phone acquisition, or complain about the problems we’re having with our telecom provider, or trying to figure out how to stream or download programs and movies.

Smart Phones Society can’t see the forest for the trees. We’re getting lost in the weeds when it comes to technology and its bigger picture developments. We’re overly focusing on what could be called the urgent (to borrow from the late Stephen Covey) instead of the important.

How many of you have a smart phone?

How many sleep with it by their bed?

How many check it before going to bed and again first thing in the morning?

Is this urgent or important?

You may or may not share these views; but what’s important is to step back and look at the bigger picture of what technology offers to society and the world.

One of the most emotive current topics is genetically modified (GMO) food. Yet if you read from a broader perspective GMO agriculture has big potential for developing countries. But from a Western view, where GMO foods are banned in Europe, the topic produces emotional reaction from many people.

Is technology a friend or foe?

Take a moment to share your thoughts.

It has become appallingly obvious that our technology has exceeded our humanity.

– Albert Einstein

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Back to the Future with Management by Objectives

April 26, 2015
Clock The management-leadership field, as vast as it is with perspectives and theories aplenty, still finds a need to recycle ideas from the past. There are only so many ways to slice and dice theories on how to motivate people; manage–make that lead–them; and link the organization’s mission, vision and operating goals to employee development and performance.

It’s clearly a task for Superman, or Superwoman. Indeed, it was McGill University management guru Henry Mintzberg who made reference to this many years ago in a CBC interview. Mintzberg’s point was that society has unnecessarily high expectations of those holding managerial leadership positions, making Superman’s abilities pale in comparison.

Here we go again with another management method, or fad if you wish, which is stealthily finding its way back into the management mainstream: Management by Objectives, or MBO as it was affectionately called back when the concept was created in 1954 by legendary management thinker Peter Drucker.

Published in 1954, The Practice of Management was subsequently developed by one of Drucker’s students, George Odiorne, who died in 1992 after a career of working in academia, preceded by experience working as a foreman in factories.

Demins The popularization of MBO in organizations in the sixties and seventies produced a juggernaut of literature, from books and journal articles to training courses and certification. Yes, you can achieve certification in specific fields under the rubric of management by objectives, such as with this organization’s IT certification process.

Management by Objectives became almost a religion in organizations during this period, given its focus on objective-setting for employees, tied to the organization’s broader mission goals. MBO received a major shot in the arm when Hewlett-Packard adopted the concept as an important part of its The HP Way. Managers were expected to develop objectives that fit with those of their peers in their organization. This required a massive planning exercise to ensure that all employees were on the same page.

Of strange coincidence, one of Drucker’s peers was critical of his MBO theory and its practice in organizations: W. Edwards Deming (pictured), who achieved world-fame recognition for his rigorous application of statistics to production processes and quality management. In fairness to Drucker, and Odiorne by attachment, Deming’s complaint was more linked to the loose application of MBO principles by organizations and consultants, which adapted them to such notions as performance standards and indicators.

MBO black and white Briefly, management by objectives may be viewed as a circular flow consisting of five key steps. The first step is reviewing the organization’s goals by the manager. This is followed by the manager meeting with the staff member to, in current vocabulary, engage them in the process and to set their objectives and identify resources.

In step three, as implementation of the plan proceeds monitoring of performance is carried out, with periodic check-ins with the employee. Then in step four the employee is evaluated by the manager to determine whether the objectives were achieved and on time. This forms the performance appraisal.

Finally, in step five recognition and rewards are done, based on the success of the employee’s accomplishments. And the process begins once again.

Fast forward to today’s corporate world, characterized by increased volatility due to geo-politics, technology’s impact on how business is being conducted and where geographically, and the rise of newly developed economies.

Does MBO have any chance of recapturing the serious attention of corporate leaders, both in the public sphere and in business?

Guy on ladder Some important considerations need attention before enrolling in 21st Century Management by Objectives.

First, as alluded to above, the world is becoming an increasingly messy place in which to do business and to govern in the public sector. One of the critical competencies today for senior leaders is to develop and maintain their organization’s ability to adapt to change, especially major unexpected events, whether geo-political, environmental or economic. And because MBO in its original conception was based on the presumed infallibility of objective setting, applying this in today’s world would be an exercise for the naïve and foolhardy.

Second, the demographics card is a powerful reckoning force, specifically the very different values, expectations and work ethics of Generation Y (Millennials), now between 20 and 34. Their more fluid and socially interactive approach to work by incorporating technology, combined with their continuous need for feedback and reinforcement, and their dislike for authoritative management, present distinct challenges for a back-to-the-future MBO re-introduction.

And third, one of the big criticisms of MBO back in its heyday was that it caused managers to focus too much on the “objectives” and not enough on the bigger picture. Tinkering with the objectives and becoming overly attached to the present undermined what was actually important to the organization. Transfer this sentiment to today’s socio-economic, geo-political turbulence and you have a potential disaster awaiting organizations that become fixated on a rigorous MBO approach.

Management by objectives was never a tried and true method, but one that fit the context of the day–to a point. Rather than trying to adapt MBO to today’s corporate world, it’s best left to theorists to play with in their labs.

Take a moment to share your views or experiences with MBO.

MBO is just another tool. It is not the great cure for management inefficiency. …Management by objectives works if you know the objectives: 90% of the time you don’t.

– Peter Drucker

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Three Strikes…You’re Out! Six Lessons in Customer Service

April 19, 2015
bad-customer-service I liked my old HP Envy laptop. When I bought it in 2010 it was state of the art. I used it for almost five years for personal use and for contract work. It was well built, powerful and compact. But technology moves on, and things that spin (like hard disks) eventually start balking. So I decided finally early in 2015 to start shopping for a new lap top. This time, however, I wasn’t looking for state of the art but just a well-made laptop.

This proved not to be as easy a gig as I initially thought.

There’s a bewildering array of laptops, notebooks and what I’ll call crapbooks out there. Yes, there’s a quality issue in laptop land. One afternoon while returning home I thought I’d stop in at Best Buy, just down the street from my home. I happened to be the only customer in the entire store. As I watched the blue-shirted employees walking past me repeatedly, I began to feel invisible. Not a single one acknowledged me or asked if I needed assistance. I work part-time in retail (outdoor gear) and I would be promptly spoken to if I ever pulled that stunt of ignoring customers.

I quickly left Best Buy, from whom I’ve bought a lot of merchandise in the past, vowing never to return. A few days later my wife, Sue, had the experience in the same store. No wonder Best Buy has been having problems over the past few years; its once solid customer service has become virtually non-existent.

After leaving Best Buy, I walked across the parking lot to Future Shop, which was acquired from Best Buy a number of years ago. Sue and I bought our last three laptops from Future Shop. The service is better than Best Buy (some employees are on commission), but the service is still pretty shaky.

I continued my laptop search.

man-hiding-behind-computer In the end I purchased a laptop from Canada Computers near my home. While not known for great customer service, at least I was able to engage one of the employees, a nice knowledgeable young guy, in a frank conversation. I’ll call it a no-bullshit chat. He gave me the pros and cons of the different models, and was even critical of the company’s head office for how it was dropping the ball on stocking computer accessories.

Perhaps it was because I’m an old-fart and he was a young guy, and because when I’ve helped people over my near 40 years in the labor market I’ve always been straight with them, I decided to buy my laptop from Canada Computers. Plus they’re very price competitive.

The curve ball that got thrown after most of this post was written was a media release on March 28: Best Buy, which bought Future Shop in 2001 (Future Shop was created in 1982 in Vancouver by an Iranian-Canadian entrepreneur), was shutting down Future Shop’s 131 stores immediately, re-opening 65 of them under the Best Buy banner. The end result is 192 Best Buy stores (136 big box and 56 mobile stores). The loss of an estimated 500 fulltime and 1,000 part-time jobs are the end result after the re-organization.

Blame it on changing demographics, technology (flat screen TVs have a saturation point) and increasing online shopping, combined with weak customer service, and you have a recipe for corporate collapse. Many people in Canada thought that Best Buy would follow the company’s path in the US, leaving Future Shop to struggle on.

There’s nothing worse than a dead man walking in retail. Best Buy, despite the March announcement, is at that point in Canada, with empty aisles and employees who don’t give a crap. Sounds like Sears Canada. Will Best Buy’s new organizational restructuring and major downsizing effect a positive change? Perhaps, but don’t place any bets. Technology and evolving consumer spending habits march on.

Cust serv not our priority Then there’s Target’s nanosecond entry and collapse into Canada. Employees were trying very hard, but top management never had a clue. Arrogance and thinking you know the market you’re entering is a very dangerous approach, full of risk and landmines. Target, in effect, got blown up in short order, shutting down all its stores in early 2015, leaving Canada with its tail between its legs.

And how about Rogers Communications.

I must be a sucker for pain and punishment. Sue and I have been bundled (four service) customers for 15 years. Recently, we sacked our home phone (which almost required a mourning ritual) for Majic Jack (free plug here). Our ongoing soap opera has been our cable service, involving an in-home Cisco dual-box PVR/secondary box.

It would be too painful to recount my interactions with Rogers in my fading efforts to correct technical problems and broken promises. After countless hours on the phone and five visits from technicians over the past few months Rogers finally got the message and gave me what I wanted: two separate hard dish PVRs, not to mention heavily discounted internet and cable services. But I had to work like a dog to achieve this.

Rogers Communications, one of the power players in Canada’s triad telecom oligopoly, comes last in customer service, based on independent research. That’s an indictment of bad customer service when Bell comes second. Winning first place is Alberta-based Telus, known just a few years ago for horrendously bad customer service. But for some strange reason, those at the top of the company’s food chain got the message and turned around that ugly scene.

Witness the recent visit Sue and I had to a Telus retail store near our home. We’d never been in a Telus store until that day. Sue wanted a smart phone and the staff at the nearby Rogers store were indifferent, despite our history with the company and the tens of thousands of dollars we’ve paid them over 15 years. The young fellow at the Telus store was amazing–and patient. Jake knew we were Rogers customers, just inquiring about Telus’ offerings. The next day Sue returned to buy a smart phone; I’ll probably follow in the next year.

Meanwhile, Rogers sleeps.

Now that some big name Canadian and US retailers have been slammed up against the wall, let’s shift gears and look at one amazing retailer that has been in business for 114 years and that has set the benchmark for extraordinary customer service.

Nordstrum The Seattle-based company has an established folklore of customer service stories going back decades. Except they’re true.

The irony inherent in this post is that around the same time that Target announced its imminent invasion of Canada a few years ago, which not long afterwards collapsed in spectacular fashion as noted above, Nordstrom also stated it, too, was on its way to The Great White North. Not long before this post, Nordstrom opened for business on March 6, 2015, in downtown Ottawa, the nation’s capital, a few blocks from Parliament Hill in the massive Rideau Centre. Nordstrom took over the space from Sears, which had become a ghost town over the years. (Nordstrom’s first store in Canada opened in Calgary at the end of 2014.)

Nordstrom doesn’t fool around. It’s all business, focused on the market it is going to serve, bringing the values and legendary customer service for which it is known. Sue and I visited a Nordstrom store while in San Diego several years ago; it was an eye opening experience. And two weeks ago we checked out the new Ottawa store and were super impressed with one young fellow who helped us in one of the departments.

Now, one could argue that comparing Nordstrom to a company like Target is like comparing apples to oranges, or BMWs to Russian-made Ladas. Sure. Except that both companies have well established and defined consumer markets where economic opportunities reside. Witness the huge success that Walmart Canada has had over the past two decades, the result of it buying out Woolco in Canada (a once prominent US retailer).

Besides the typical high-end merchandise, with accompanying big price tags, combined with its superb customer service, some of the extras at the new Ottawa Nordstrom store include its Bazille restaurant, known for its excellent food; a children’s interactive center; a comfy waiting area, replete with couch and flat screen TV; a shoe shine service; and complimentary wardrobe service. And employees uber eager to serve you.

Expect Better Excellent customer service is not rocket science, and even providing extraordinary customer service, such as Nordstrom, doesn’t require huge brains. Here are six important lessons on customer service:

1) Visible leadership from the top, ensuring that everyone in the organization is enrolled in its mission and vision.

2) Laser focus on exceeding, not meeting, customer expectations.

3) Making every customer feel like they’re number one.

4) 100% commitment by ALL employees.

5) Constant communication–both down and back up to the top.

6) Recognizing and rewarding performers, while not accepting inferior performance from employees.

If you’re in the business of serving others, whether customers directly or indirectly, take a page from Nordstrom’s play book. As the old saying goes, “Rome wasn’t built in a day.” However, you can set yourself, and your team, on the proper foundation for success by learning from the masters of customer service.

Take a moment to share your thoughts and experiences on customer service and leadership.

In the pursuit of any championship, your team must move and act as one.

– Timothy J. Leiweke (President and CEO, Maple Leaf Sports & Entertainment)

Book CoverClick here to download my complimentary e-book Discover Your Inner Leader: Reflections to Inspire and Motivate.

Visit my e-Books, Resources and Services pages.

Jim Grand Manan FBTake a moment to meet Jim.

Been There, Run That: Women in Leadership

April 12, 2015
Been There Run That Book Cover Kay Koplovitz has certainly been there and run that. The founder of USA Network in 1977, she was the first woman to lead a television network. Her success as the head of USA Network was demonstrated by its 13 year run as the number one ranked cable network in prime time. Later, in 1992, she led the creation of the Sci-Fi Channel, serving as chair until 1998 when it was sold to become a public company.

She subsequently co-founded and served as chair of Springboard Enterprises, a non-profit that has garnered over $6.6 billion in venture capital investments in some 560 women-run companies. Koplovitz was appointed by President Clinton in 1998 to chair the Bipartisan National Women’s Business Council. And she’s served on the boards of a wide variety of corporations.

Her firm, Koplovitz & Co. provides advice to entertainment companies, sports organizations and advertisers.

Been There, Run That is a concise, highly readable book packed full of advice from a wide selection of female entrepreneurs and businesswomen. The book contains 58 chapters, reflecting contributions from 45 female leaders, grouped into eight sections under specific themes.

Koplovitz provides a preface and introduction. However, one of the books key strengths is that at the end of each chapter she includes what she calls “Kay’s Takeaways,” involving a few bulleted points of the chapter’s primary messages. This is very well done, reinforcing what the contributor’s topic for that particular chapter.

The book’s content is very eclectic, and not just because of the eight thematic sections, ranging from raising venture capital to innovation to company culture. Within each section, the contributors provide a broad variety of advice, from the practical and specific to, in some instances, the abstract. The latter aspect here was somewhat annoying because those reading this book are seeking relevant advice they can put into action in their respective businesses. Keep the abstract for academics and policy wonks.

With that stated, it’s important to reinforce that this book, in your reviewer’s opinion, is aimed at those who are entering the entrepreneurship arena, or who are exploring the possibility of entering it and who are confused or cautious. That’s not to ignore the benefit that practicing entrepreneurs would gain from reading it. Indeed, one could say that this book is a springboard to delving deeper into entrepreneurship and corporate leadership.

Kay Koplovitz Photo Some of the more interesting chapters include Denise Brosseau, CEO of Silicon Valley-based Thought Leadership Lab, whose “Three Ways to Expand Your Future” is a treat to read and reflect upon.

Lynley Sides, CEO of the Glue Network, provides an intriguing chapter on social responsibility. Kay’s Take Away section at the end is excellent; indeed, her most substantive one. Similarly, in the section on raising venture capital the chapter on crowd funding by Chance Barnett, an internet entrepreneur, is one of the best in the book, providing a seven step approach.

For improvements to the book (for no written work is perfect), it would have made more sense, in your reviewer’s view, to have reduced the number of chapters by half and lengthened each chapter by a few pages. As it was, the advice provided in many chapters tended towards the general or the superficial. Many of the chapters were initially captivating; however, their brevity proved at times frustrating for lack of deeper advice.

As a 25 year-plus student of leadership, with a strong work background in innovation, I was disappointed with the two sections on these vastly important intertwined fields, both of which are responsible for driving forward both corporations’ and a nation’s competitiveness. Innovation is, admittedly, a difficult subject on which to write and provide advice. The challenge is to bring it down from the clouds, where it frequently resides, to the practical, at-ground level, where entrepreneurs practice their craft. And leadership has been written about ad nauseam for the past two decades.

One thing your reviewer found most annoying was that the brief bios of the contributors were placed at the end of the book. This meant flipping to the back at the start of each chapter to have a sense of the contributor’s background. Koplovitz would have better served the reader by placing the contributor’s bio at the start of each chapter. Note that these bios are very short.

One missing important part of the book was a wrap-up chapter–a conclusion–where she could have reinforced her principal messages and the key “Take Aways” for the reader. This could be interpreted as a call to action for aspiring women entrepreneurs and leaders. In addition, a resources section would have been a welcome addition, listing reading material and websites for the reader to explore. Only a few of the chapters contained URLs for the reader to access.

The absence of a wrap-up chapter and resources section were glaringly absent in your reviewer’s opinion. The book would have been much stronger with their inclusion.

Been There, Run That is worth checking out. One of its additional benefits is that it’s easily slid into a briefcase or carry-on for reading while travelling. Reflecting on the advice contained in each of the short, defined chapters makes for efficient use of one’s time. For the entrepreneur, time is money. But so, too, is expanding one’s horizon by thinking and reflecting on the possibilities.

Courage doesn’t always roar. Sometimes courage is the quiet voice at the end of the day saying, “I will try again tomorrow.”

Mary Anne Radmacher

Book CoverClick here to download my complimentary e-book Discover Your Inner Leader: Reflections to Inspire and Motivate.

Visit my e-Books, Resources and Services pages.

Jim Grand Manan FBTake a moment to meet Jim.

The Ethics of Leading a Nation: Fake Leaders Need Not Apply

April 5, 2015
Gandhi Your faithful correspondent of many years and leadership posts, moving towards the 500 mark, has attempted to stay above the political fray. However, today he’s delving deeply into the leadership political arena. What needs to be stated at the outset is that your correspondent has NO political affiliation; he’s voted across the political spectrum over the past 40 years.

Many, many years ago, when I was a young economist with the Government of Canada, a colleague who was an immigrant from Turkey remarked to me that “Canadians are sheep.” Over the succeeding decades I’ve never forgotten Zeynep’s comment that day while we were discussing politics.

Canadians ARE sheep, and Americans are not much better.


Because we’re suckers for the false, sugar-coated promises of politicians. We never seem to get it, falling once again for the same BS. Then we smack ourselves collectively in the head and say, “Not next time; I’ll vote that asshole out!” And then we do it again.

Canadians are slow learners.

What finally motivated me to write this post is a Canadian Prime Minister who is intent on destroying a not just fine but, indeed, noble country. Stephen Harper is going on 10 years as prime minister, with a federal election supposedly due for October 2015. A Conservative, Harper finally achieved his majority government in the last election (his third win), which gave him his long-sought mandate to start his make-over of Canada.

Harper Hands Up Witness his agonizing four-year downsizing of the federal public service. Over my three-decades in the federal government I was part of several down-sizing efforts, only to watch the bureaucracy explode once again. If the head of an organization wants to downsize, fine, but do so quickly and efficiently. Harper’s slow death of a thousand cuts (make that tens of thousands) has been a mind-blowing exercise in client service deterioration, mounting employee stress and floundering managerial leadership.

The sad spectacle of the Government of Canada’s 1994-96 downsizing under Liberal Prime Minister Jean Chretien, which saw 55,000 positions eliminated to the eventual tune of some $4 billion (despite the promise of a neutral cost saving exercise of $1.5 billion), was never picked up by Canada’s sleepy media. The public service not long afterwards started growing again under Chretien, aided and abetted by Harper when he became prime minister.

Canadians over the past decade have become suckers for false promises from Stephen Harper, believing that for some reason a “conservative” prime minister is somehow more attuned to economic and budget matters than a Liberal or New Democrat Party leader.

Absolute non-sense.

The consequence of Prime Minister Harper’s inaction on the economy is reflected in his government ignoring vitally needed investments in science and technology, innovation, infrastructure, and human capital. This inaction has led to a national economy limping along, to the point where the Governor of the Bank of Canada referred to Canada’s most recent quarter’s growth as “atrocious.”

Political leaders are invariably all learning disabled when it comes to mathematics and financial matters, with some leaders being incredibly incompetent. One recent exception is Quebec’s new premier, Philippe Couillard (a neuro surgeon), whose March 2015 budget actually seems to get it, with respect to that province’s serious debt situation. However, many Quebeckers (I grew up in Montreal) aren’t all that happy, now that the gravy train has slowed. The entitlement mindset continues. (It needs mention that Quebec is a huge recipient of federal transfer and equalization payments.)

But there are other really serious issues facing those who lead nations besides finances and pleasing the electorate.

ISIS Flag Since September 11, 2001–aka 911–attention in North America, and most of the world for that matter, has been focused on terrorism. The infamous War on Terrorism, branded by President GW Bush and his gang (note Dick Cheney and Donald Rumsfeld) helped spawn subsequent Wars on _____. You name the cause.

Recently, the rapid rise of ISIS (ISIL, Islamic State–choose a name) has been a God-send for the media. Canada’s media has locked on to the rise of ISIS and, in effect, facilitated Stephen Harper’s desire to get Canada more deeply enmeshed in helping eradicate this scourge to human kind. This initially involved sending some 70 special forces to help train the Kurds on the front lines (resulting in one Canadian soldier being killed and three injured in a friendly fire incident in March 2015). And six CF 18s, two Aurora surveillance aircraft and one refueling plane, with 600 support crews and technicians (based in Kuwait), were also sent over to help bomb ISIS strongholds.

At the end of March, the Harper government rammed through Parliament a motion to increase Canada’s involvement by including bombing runs in Syria. There is no clear consensus by informed military and geo-political strategists that entering Syria is a wise move; indeed, some believe that it will further enable Syrian president Bashar al-Assad.

Unfortunately, Prime Minister Harper has always marched to his own drum, manipulating Canadians by inventing crises when he feels cornered, such as with a weakening economy. Witness his war on crime, when in fact crime rates in Canada have dropped. According to the internationally respected Statistics Canada, Canada’s crime rates have seen a two-decade decline.

Harper’s latest invention: his version of Canada-lite war on terrorism. Check out this cogent editorial from The Globe and Mail.

Stephen Harper is a master of exploiting the latent fears that people have, such as with crime and, in Canada’s case, the more distant terrorism. On terrorism, the statistically remote probability of a Canadian being a victim (driving a car in Canada is a much more dangerous endeavor) is blown wide open into a contagion, fueled by a ratings-based media and irresponsible political leaders.

One would have thought that a Canadian Prime Minister would have learned from Canada’s painful decade-long involvement in Afghanistan post-911. Prime Minister Jean Chretien, in an effort to repel President Bush’s request for Canada to send troops to Iraq, deployed soldiers and support personnel to Kabul. Grossly underequipped and not adequately prepared for this type of deployment, Canadian soldiers did the best they could.

-PAO Not long afterwards, under Liberal Prime Minister Paul Martin, Canadian troops were deployed to the far more dangerous Kandahar Province, which is where most of the deaths and injuries occurred. During Canada’s full stay in Afghanistan 158 soldiers were killed (including the first female killed in combat since WWII), 635 were wounded in battle and another 1,412 in non-combat operations. Indeed, of the coalition partners Canada suffered the highest incident rate of deaths and injuries. This was due in part to Canada’s lack of air transport, requiring land transport through IED infested areas. It was a sad testimony that Canadian troops had to rely on air transport from the Poles in some instances.

Read this National Post article from March 15, 2015, on why Canada’s current defence spending is unsustainable and why Stephen Harper’s government will have to reduce the number of missions.

There’s an old saying (credited to Albert Einstein and US President Herbert Hoover) that aptly captures the propensity of politicians to use war as a political tool. To paraphrase it in a modern sense: “Old men crave war; young men and women fight it.” Yes, women now fight in combat operations in many countries.

For those of you old enough, reflect back to Prime Minister Margaret Thatcher’s use of the Falkland’s War (against Argentina) to rally the British during a time of political difficulties for her government. Her strategy worked marvelously.

War has been a staple of Stephen Harper’s government, along with his make believe world of out-of-control crime. And then there’s the very recent Bill C-51, Harper’s anti-terrorism legislation, which while containing some very worthwhile elements to assist CSIS (Canada’s spy service) and the RCMP to prevent terrorist strikes, is excessive in some areas, and in particular lacks sufficient judicial and parliamentary oversight. Canada stands alone on this point in contrast to other Western governments.

Disabled Soldier Finally, if there’s one obscene irony in this story it is Stephen Harper’s abject treatment of veterans who have served in Afghanistan and in other theatres of combat. It has been only through the persistence of a few brave veterans, combined with the media’s help, that the Harper government is at least getting the message. Whether the measures being drawn up and implemented (eg, PTSD treatment centres and enhanced payments to the injured) are sufficient will require some time to evaluate. The point here is that for a war-prone prime minister, Stephen Harper has become proficient at speaking out of both sides of his mouth.

True national leadership requires integrity: aligning actions with words and speaking the truth to citizens.

Let’s be straight here: it’s one thing for a head of state (Canada’s is actually Queen Elizabeth II) to assert that their country will not engage in foreign war engagements, even indirectly, and will restrain defence spending; it is quite another for, in the current case, a prime minister to adopt a muscular defence policy that pretends to actually be making a difference. Read that as Prime Minister Stephen Harper’s macho posturing to increase Canada’s commitment to taking on ISIS not only in Iraq but in Syria.

Let’s do a quick rewind of history to remind us of what Canada was once capable when it came to the military. Here, I rely on one of Canada’s great historians, Conrad Black. Here’s a brief excerpt from his latest book: Rise to Greatest: The History of Canada from the Vikings to Present.

A 2630 As Minister of the Navy from 1940 to 1945, Angus L. MacDonald “…built the Royal Canadian Navy from 11 ships and 3,000 men in 1940 to 400 ships and 96,000 men in 1945….at the end, the third navy in the world in effective size….The Royal Canadian Air Force…grew between 1939 and 1945 from about 7,000 people and 29 front-line aircraft to 215,000 (including 15,000 women) and 125,000 aircraft, and was the fourth largest Allied air force….The Canadian Army, at 500,000, was also the third largest of the Western Allies in 1944.”

Put this in perspective: Canada’s population in 1945 was a mere 12 million; today it is 35 million.

National leadership matters–a lot–when things are at stake. Reflecting on where Canada is today when it comes to defence and security is a sad indictment of current national leadership, considering the attention that Prime Minister Harper is attempting to re-direct from socio-economic and environmental issues. In the vernacular to Prime Minister Harper: show me the money and the action.

What inspires me personally is how Franklin Roosevelt, one of America’s greatest presidents (read Conrad Black’s acclaimed biography on FDR), was not only so focused on what needed to be done during The Great Depression and World War II (both in support of Great Britain and post-Pearl Habor) but he actually delivered in spectacular fashion. How many national leaders can boast that? Certainly not Stephen Harper.

Canada’s current national leadership void, reinforced by a mostly rag-tag band of weak provincial premiers, is setting up a proud and wonderful country for years of pain ahead unless the situation is reversed soon. Canadians likely head to the polls this fall. We would do well to seriously contemplate who we wish to lead Canada. Getting out to vote is the next crucial step.

A good leader can engage in a debate frankly and thoroughly, knowing that at the end he and the other side must be closer, and thus emerge stronger. You don’t have that idea when you are arrogant, superficial, and uninformed.

– Nelson Mandela

First photo: Mahatma Gandhi, pre-eminent leader of India’s independence.

Book Cover

Click here to download my complimentary e-book Discover Your Inner Leader: Reflections to Inspire and Motivate.

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Jim Grand Manan FBTake a moment to meet Jim.

What is Your Mission?

March 29, 2015
purpose Each of us as mere mortals, existing on a 4.5 billion year-old planet in a speck of planetary time, needs to have a sense of purpose and contribution to our lives. It connects to leadership. Without contribution and purpose, we risk travelling through our short lifetimes as hitchhikers on a gorgeous Earth.

During my six decades on this planet, one thing I’ve learned about myself is that I need a sense of purpose and contribution; without these intertwined forces I feel adrift.

During my three decades with the Government of Canada, which started in 1982, I was happiest and felt the most full-filled when I knew that my work had substance, contributing to my organization’s mission. When I moved later into a management position, I felt even more energized when, after falling down a few times, I saw my team doing amazing stuff. Our clients loved our products and services.

My previous work in consumer lending, which began after university, lasted only two years. Realizing that finance companies were essentially ripping off people left me feeling dirty and confused. Plus, having to spend half my time collecting money, often from single moms whose deadbeat husbands had taken off, proved to be an exercise in observing human despair. I finally quit, all the while with a new baby girl, and went back to school to earn a Masters degree in economics. It was one of the smartest things I’ve ever done.

However, my public service career was not all roses. After almost two decades working in a small regional office, which served a region of almost 2,000 employees and where my team and I interacted regularly with the education system, companies and our provincial government colleagues, I moved to Ottawa in 2000.

Change Ahead Ottawa, Canada’s gorgeous capital, is a terrific place in which to raise a family, or to live if you’re unattached. But working in a federal government head office is an experience that leaves one feeling disconnected from reality, lacking any concrete sense of purpose and contribution.

I hit the eject button at the end of 2010, no longer wanting to be part of a dysfunctional culture. That culture has continued to deteriorate under Prime Minister Stephen Harper. Canada’s once internationally respected public service has become a sad spectacle, characterized by high levels of employee stress, lack of trust and respect, and political gamesmanship by the Harper government.

It’s about purpose and contribution in our lives. Work is but only one avenue where we may, if we’re lucky, attain it. I did okay for some 20 years in government.

Fortunately, I’ve always managed to maintain a strong sense of overall purpose and contribution in my life. Whether it’s been raising four terrific kids to adulthood and watching five grand children arrive; or volunteering with the Canadian Red Cross, the United Way or Scouts Canada; or returning to start playing the piano again after a 32 year absence, it’s about discovering what drives you forward and what makes you feel that you’re contributing to society.

Sunset For the past six years I’ve been blogging actively on leadership issues. I started blogging on a whim before I retired. I wanted to start something new, and because I’ve been writing professionally for 35 years I thought that blogging would be a good creative outlet to express myself. I never thought I’d stay with it this long, or create a readership from over 160 countries on six continents. That has been both inspiring and humbling.

So folks, find your mission in life. As a former undergrad classmate, Randy, said at the end of his valedictorian address on contribution to society at my graduation in 1978, “Leave a mark.”

Think of the power those three words reflect, especially if each of us truly attempted to find one way to make our world a better place.

We need to give each other the space to grow, to be ourselves, to exercise our diversity. We need to give each other space so that we may both give and receive such beautiful things as ideas, openness, dignity, joy, healing, and inclusion.

Max DePree

Book CoverClick here to download my complimentary e-book Discover Your Inner Leader: Reflections to Inspire and Motivate.

Visit my e-Books, Resources and Services pages.

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